Privacy Policy


As the security and confidentiality of your personal data is essential for us, we inform you by this Policy:

categories of information we collect as part of our services;
how we use them;
the rights you have over your data.

This Policy forms an integral part of the Serendptech App Terms of Use, the terms of which you acknowledge and agree to.

The Data Controller within the framework of this Policy, within the meaning of the personal data protection regulations, is Serendptech (RCS Siren: 821356672).

 1. The data collected to provide you with the services

To meet regulatory obligations related to your identity:

given names
date of birth
place of birth
mailing address.

To meet authentication requirements:

Type of identity document:
Number of identity document.

Your data is collected via an online application.

You are advised that if you do not wish to provide one or more mandatory information, you will not be able to access the functionality of the application.

We collect your data:

for specific purposes: processing your application for an online service;
On the legal basis of a legal obligation and/or the legitimate interest of the Data Controller. All processing performed by the Data Controller is necessary for the performance of its activity, aimed at identifying the users of its online service. Such identification may be a legal obligation for that service or may constitute a legitimate interest in combating identity fraud.
for limited periods: your data are kept for the duration of the file processing. The data are then kept for a period during which litigation may occur, usually for a period of 5 years after the closure of the file.

Data is stored in secure storage spaces. In this regard, we take all appropriate and useful safeguards to ensure the confidentiality and security of your data and to prevent its destruction, damage, erasure or destruction, or access by unauthorized third parties.

Only those authorized by Serendptech are recipients of your personal data.

The sole purpose of the data submitted is to identify you in the context of using an online service. The Data Controller and the online service may only process the personal data to which they have access by reason of identification as part of the process of this identification, account creation, the contractual relationship and for no other purpose. Consequently, in case of refusal or non-finalisation of the contractual relationship, the personal data are processed only to inform the parties of this refusal and to archive the file.

The confidentiality of users’ data cannot be opposed against certifying bodies.

You are further advised that:

we may use technical subcontractors to provide our services;
we never transfer your data to subcontractors for commercial purposes;
your data are stored on French territory;
we may transmit your data without your prior consent in order to comply with a legal requirement (e.g. judgment, order, request from a competent authority such as the DGCCRF, etc…).

2. Your rights to the data you provide

You may at any time exercise your individual right of access, rectification, erasure, limitation, portability, taking into account your instructions in case of death, and, if applicable, the right to object to the processing of your personal data by writing to the Data Protection Officer of the National Chamber of Commissioners of Justice:

to the following email address:
to the following mailing address: SERENDPTECH, 1 AV DU CHAMP DE MARS 45100 ORLEANS

You can also contact the Data Controller, Serendptech

to the following email address:
to the following mailing address: SERENDPTECH, 1 AV DU CHAMP DE MARS 45100 ORLEANS

However, you are informed that in certain cases and by exception, you will not be able to exercise your rights of erasure and portability of data. Your applications must be accompanied by a copy of a valid identity document.

You are also informed that you can contact the Commission Nationale de l’Informatique et des Libertés by following the following link or by writing to the following address: CNIL – 3 Place de Fontenoy, TSA 80715 – 75334 PARIS CEDEX 07.

3. Your behaviour when using our services

When you access and use the services we make available to you, you must refrain from any collection, processing or misuse of the personal data you may access. You must also refrain from any act that may affect the privacy or reputation of individuals.

We remind you that we are not responsible for the content and information you provide us via the forms.

4. We place cookies in connection with the use of the services

A cookie is a small text file that can be placed on the hard drive of your device (e.g., computer, tablet or mobile phone) when browsing our sites. This file allows us to identify the terminal in which it is stored during the validity period of the cookie.

For your perfect information, some cookies are essential for the use of our sites, others allow to optimize and customize the displayed content.

We use the following cookies:

Authentication cookies: they are installed once you connect to the sites. The next time you log in, the cookie allows you to identify yourself as an existing user in order to avoid having to re-enter your login and password to log in.
Statistics and audience measurement cookies: We use the Google Analytics tool on The sole purpose of these cookies is to measure the audience of the site’s pages in order to produce anonymous visitor statistics. The use of these cookies does not identify you.

Statistics and audience measurement cookies store the following information anonymously:

the number of visits of each user;
the date of his first and current visit;
the length of time the user is connected to the site;
when a visit begins and when it ends;
the source of the user (search keywords, links, search engines).

By using this site and clicking on the “Continue and Accept” tab on the information strip on the site’s home page, you expressly consent to the processing of the above-mentioned data, under the conditions and for the purposes described above.

The period of validity of cookies is one (1) year maximum from their first insertion

To accept or refuse the installation of cookies, you must set your internet browser. The configuration of each browser is different. It is described in the help menu of each browser. We invite you to consult directly the help menu according to the browser you use.

You are warned that in case of refusal of cookies, access to certain pages of the site may be directly denied to you or lead to degradation of the use of the site.

We do not use cookies for profiling or advertising purposes.

5. Contact

If you have any questions or complaints about this Data Protection Policy, or would like to provide us with your comments or recommendations, you can contact us in writing at the following address:

Email to

6. Exercise of your rights form

In order to allow you to exercise your rights we make available to you the pdf form: Form of exercise of rights of persons-SerendpTech which must be sent by email to or by post to SERENDPTECH, 1 AV DU CHAMP DE MARS 45100 ORLEANS